FREQUENTLY ASKED QUESTIONS

HOW DO I BECOME A MEMBER - You need to sign up and after approval you will then need to purchase a membership either 1week 3weeks or 1yr

CAN YOU SHARE PROFILES - No unfortunately all adults have their own profile and book individually.

CAN YOU SWIM ANYTIME - All swim sessions are lifeguarded and so we have specific times and days but our calendar is growing.

DO YOU NEED A H2o MEMBERSHIP FOR PADDLEBOARDING - No you don't need to be a member but you will need to fill out a form on the day.

IS SPECTATORS ALLOWED - We dont have loads of room parking wise so if its a same car travel then yeah its fine.

IS THIS A PICNIC AREA - Sorry but no this is not a leisure venue and its set as private with bookings online only with only the time window you have booked on your activity.

IS MEMBERSHIP COST £20 COVERING SWIMS - No the membership is separate to swims but you are able to purchase swim packages of multiple swims to attach to your profile.

CAN I SHARE MY SWIM PLAN - Your swim plan is yours and you cant share that but you can gift card swim amounts for your pals.

IS MY FRIEND ALLOWED TO BE MY GUEST ON MY PROFILE - Unfortunately that's not allowed. This is an extremely important one, for safety reasons we need all swimmers to fill in the membership form so we have emergency contact and other info.

IS DOGS ALLOWED ON SITE - Our venue is undergoing special training for our brand new staff member Toryn the Labrador Lifeguard, She is going through alot of training and so we ask all attending NOT to bring their dog. We also have an agreement with the surrounding active farms that we wont allow people to walk their dogs from the venue incase of an issue with live stock.

CAN I BRING MY KIDS TO WATCH ME - To be honest it depends on their age and behaviour as younger then 10 then they should be supervised at all times. But we also ask to keep them away from the waters edge and stay by the picnic tables and not to wonder.

CAN WE WALK ROUND THE LAKES - This is an active lifeguard zone with potential fast moving quads and lifeguards actively watching the lakes with specific zones to watch & people walking about puts them selves at risk and others so we ask not to thanks.

CAN I SWIM WITHOUT PRIOR EXPERIENCE - You will need to get some coaching off a qualified H2o Coach either 121 or small group if you have no experience.

But if you dont really know what level youre at then give us a call or voice msg on whatsapp